FAQ
How can I ensure the best fit for my pet when purchasing products?
To ensure the best fit for your pet, we recommend measuring your pet according to the sizing guidelines provided on each product page. This will help you select the appropriate size for items such as traction ropes and cooling mats, ensuring maximum comfort and effectiveness.
What is your return policy?
KL15 has a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy section.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you offer exchanges for products?
KL15 does not offer direct exchanges. The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or if you receive the wrong item, please inspect the order immediately and contact us at help@mykl15.com. We will evaluate the issue and work to resolve it promptly.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please reach out to us for clarification.
Do you ship internationally?
KL15 currently focuses on domestic shipping within the United States. For international shipping inquiries, please contact us directly to discuss potential options.
How can I track my order?
To track your order , please visit our track my order page in the contactkl15 menu .
How can I contact KL15 for further questions?
You can reach us via email at help@mykl15.com , should you need to send any correspondence or returns.
